there is not enough screaming in me to appropriately convey how I feel. My phone: turned off again. Twice so far this morning. Sprint keeps telling me they've put this lock on my account; they've put that safe guard on my account; we'll give you this, that and the other thing FREE!, if I will just stay with them and let them "find this R Gomez and we will take care of you". I no longer care. I have been told by Richard, Toni, Lee, Brandon, Calvin, Casey, Joe, Jason and Matt Sandrock that this will not happen again. You can see where I am having trouble believing them. I've lost important voicemails and text messages. I've lost my patience. I've lost my empathy. I want this shit fixed and I want it fixed yesterday!